: Stick it to the man, fuck the book.
I keep wondering why I worry about things so much, why every little thing has to depend on something else. I hate worrying about if my grammar is correct, or I dress the right way, if I'm the right weight, or if I'm attractive. I hate thinking, it all seems like so much bullshit. Sometimes I feel like I'm the only one who isn't willing to go along or follow all the trend-setting bullshit. Case in point: Supervisor Escalations at work.
If I get a mean or angry bullshit customer I have to send it to someone higher; Someone who, for some reason un-announced to me, has more authority to take control of the situation than myself. Titles are shit, is there any goddamn reason that I can't tell a customer straight up that they can't get what they want and have that be it? It makes so much more of a difference for one of these douche bags to talk to someone else and yet all they ever get is the same thing I offered them. So in order to take care of one of these morons I gotta fill out a template to send to the all important "Supervisor" so that they can "take care" of the situation.
By take care I mean kiss their ass further and politely tell them the same goddamned thing I just said in a different way. The problem we have here is that there is no force behind the words, we all know that a Supervisor is just one request away. What's the use in even trying if it could just go to a Sup any second anyway? We have no backup, we have no way of saying "Look this is what you are getting accept it or not". All we have is "You have every right to speak to a Supervisor". When I say that I can feel vomit in my throat, I just want to spittle all over the goddamn place.
Wait I forgot a part, I forgot to mention that before I can send this template I actually have to contact the Supervisor to explain the situation. After I'm done explaining it to them I have to send said template which actually includes a part in it for explaining the situation ALL OVER AGAIN!. Do you remember your teacher saying they won't repeat themselves? Why am I denied this freedom? I understand they may need some form of reference but for christ's sake what's the point? Why can't they just look at the stupid ass template and make the decision then? And what's with all this semi-casual bullshit where I'm allowed to wear jeans but can't wear sneakers?
Know what I say to that? Fuck it, I do it anyway and no one even notices. What does my shoes or my dressy dress shirt have to do with how well I do my job? I could be a serial killer and dress well. Maybe if they spent less time worrying about if I'm wearing a brooks brothers tie and more time worried about how to train me with a little bit of quality this place wouldn't be the shit hole it is. Every big corporate bullshit job I've ever had is the same. They got the same dumbass "for the team" message that every other clone corporate bullshit job has.
They want to make you think they "care" about their customers and they want you to be their drone and kiss a little ass for them. When it comes right down to it though these places don't bend. They don't give a shit about really training you with some quality, or where you go after you get out of training. They just point you in a direction and say "walk" and hope you do your job.
I keep wondering why I worry about things so much, why every little thing has to depend on something else. I hate worrying about if my grammar is correct, or I dress the right way, if I'm the right weight, or if I'm attractive. I hate thinking, it all seems like so much bullshit. Sometimes I feel like I'm the only one who isn't willing to go along or follow all the trend-setting bullshit. Case in point: Supervisor Escalations at work.
If I get a mean or angry bullshit customer I have to send it to someone higher; Someone who, for some reason un-announced to me, has more authority to take control of the situation than myself. Titles are shit, is there any goddamn reason that I can't tell a customer straight up that they can't get what they want and have that be it? It makes so much more of a difference for one of these douche bags to talk to someone else and yet all they ever get is the same thing I offered them. So in order to take care of one of these morons I gotta fill out a template to send to the all important "Supervisor" so that they can "take care" of the situation.
By take care I mean kiss their ass further and politely tell them the same goddamned thing I just said in a different way. The problem we have here is that there is no force behind the words, we all know that a Supervisor is just one request away. What's the use in even trying if it could just go to a Sup any second anyway? We have no backup, we have no way of saying "Look this is what you are getting accept it or not". All we have is "You have every right to speak to a Supervisor". When I say that I can feel vomit in my throat, I just want to spittle all over the goddamn place.
Wait I forgot a part, I forgot to mention that before I can send this template I actually have to contact the Supervisor to explain the situation. After I'm done explaining it to them I have to send said template which actually includes a part in it for explaining the situation ALL OVER AGAIN!. Do you remember your teacher saying they won't repeat themselves? Why am I denied this freedom? I understand they may need some form of reference but for christ's sake what's the point? Why can't they just look at the stupid ass template and make the decision then? And what's with all this semi-casual bullshit where I'm allowed to wear jeans but can't wear sneakers?
Know what I say to that? Fuck it, I do it anyway and no one even notices. What does my shoes or my dressy dress shirt have to do with how well I do my job? I could be a serial killer and dress well. Maybe if they spent less time worrying about if I'm wearing a brooks brothers tie and more time worried about how to train me with a little bit of quality this place wouldn't be the shit hole it is. Every big corporate bullshit job I've ever had is the same. They got the same dumbass "for the team" message that every other clone corporate bullshit job has.
They want to make you think they "care" about their customers and they want you to be their drone and kiss a little ass for them. When it comes right down to it though these places don't bend. They don't give a shit about really training you with some quality, or where you go after you get out of training. They just point you in a direction and say "walk" and hope you do your job.